Guarantee Terms & Conditions for TTD's Cesca Inspired Chair

The Thrifty Duo is committed to providing high-quality furniture that meets your expectations. To ensure your satisfaction, we offer a 12-month guarantee on the cane, frame, and structure of our Cesca chair. This guarantee covers any manufacturing defects or issues arising from normal use within the first year of purchase.

Terms and Conditions:

1. Coverage:

• This guarantee covers the cane, frame, and structure of the Cesca chair against any manufacturing defects or issues arising from normal use.
• The guarantee is valid for 12 months from the date of purchase.

2. Exclusions:

• The guarantee does not cover damages resulting from misuse, abuse, neglect, or improper maintenance.
• Normal wear and tear, including minor scratches, scuffs, or fading, is not covered.
• Any modifications or repairs made by unauthorised persons void the guarantee.

3. Proper Use and Care:

• The chair should be used for its intended purpose and maintained according to the care instructions provided here.
• Avoid exposing the chair to extreme temperatures, moisture, or direct sunlight for prolonged periods.
• Clean the cane webbing with raw linseed oil and frame with a soft, damp cloth. Do not use harsh chemicals or abrasive materials.

4. Claims Process:

• To make a claim under this guarantee, contact our customer service team with proof of purchase and a detailed description of the issue.
• Our team will assess the claim and may request photographs or further information.
• If the claim is approved, we will repair or replace the defective part at our discretion.

5. Limitations:

• This guarantee is limited to the original purchaser and is non-transferable.
• The guarantee is only valid within South Africa.

6. Legal Rights:

• This guarantee is provided in addition to your statutory rights and does not affect them.

Contact Information:

For any questions or to make a claim, please contact our customer service team at info@thethriftyduo.co.za